Haha, seriously, it's like they expect us to babysit our roofs every weekend. Had a customer once whose warranty got voided because of "excessive moss growth"...like, how much moss is too much moss? Felt like a guessing game. Lawyers definitely aren't climbing ladders anytime soon...
"Had a customer once whose warranty got voided because of 'excessive moss growth'...like, how much moss is too much moss?"
Yeah, warranties can get pretty vague when it comes to stuff like moss or algae. Had a homeowner once who got dinged because the roof had "excessive debris"...turned out it was literally just leaves from their neighbor's tree. I mean, come on, roofs are outside—things land on them. Seems like some companies just look for loopholes to dodge coverage. Can't exactly put a giant umbrella over your house, right?
Had a similar issue with a homeowner whose shingles got blown off in a storm. Warranty company said it wasn't covered because the wind speed was "below threshold"... whatever that means. Funny thing is, the neighbor across the street had theirs replaced no questions asked by another company. Seems like some warranties are just fancy paperwork designed to dodge payouts when things get real. Always feels like rolling dice with these guys.
Yeah, warranty language can get really tricky. I've seen this happen a few times—companies set these arbitrary "wind thresholds" that don't always match real-world conditions. It's frustrating because homeowners think they're protected, but when something actually happens, they find out there's some fine print that excludes their exact situation. Honestly, shingles coming off at lower wind speeds usually points to installation issues or material defects rather than the wind itself. It's good the neighbor got theirs sorted easily, but that inconsistency between warranty companies is pretty common. Definitely feels like luck of the draw sometimes...
- Had the same issue last year... shingles blew off at barely 40 mph.
- Warranty denied—said wind wasn't strong enough. Turned out installer skimped on nails.
- Lesson learned: always double-check installation quality, warranty won't cover sloppy work.
