I've had mixed experiences myself. Last summer, we ordered a batch online from a supplier that had great reviews, and honestly, it was a bit of a mess. Sheets arrived scratched up, and customer service took forever to respond. But then again, my buddy ordered from the exact same place a month later, and his stuff came through spotless. Go figure.
I think you're right—it really does depend on who you're dealing with and maybe even just luck of the draw. If your last order went smoothly, that's a good sign at least. I'd say don't let one bad experience put you off completely. Maybe give them another shot or try a different supplier altogether. There's bound to be some decent ones out there...
I've noticed similar inconsistencies myself when ordering roofing materials. It seems quality control can vary even with reputable suppliers, especially if they're dealing with high order volumes or seasonal demand spikes. Sometimes it's worth contacting them directly to clarify your expectations on packaging and handling. I've had decent luck doing that—at least it puts you on their radar, and they tend to be a bit more careful. Either way, sounds like you're approaching it sensibly...good luck with your next order.
I've found that even when you call ahead, sometimes suppliers just nod along and then send the order however they usually do anyway. A better approach is to request photos before shipping—it's a quick step that holds them accountable. Also, does anyone have experience with smaller local metal roofing suppliers? I've heard they're sometimes more consistent with quality since they're not juggling massive seasonal orders...might be worth checking out.
Requesting photos beforehand is a smart idea, hadn't thought of that. I've mostly stuck with bigger suppliers thinking they'd be cheaper, but now I'm curious—do smaller local places typically charge more? If the quality and consistency are better, it might still be worth it overall. Has anyone compared pricing between local suppliers and the big-box stores step-by-step, factoring in delivery fees and all that? Would love to hear how it worked out...
"I've mostly stuck with bigger suppliers thinking they'd be cheaper, but now I'm curious—do smaller local places typically charge more?"
Actually, from my experience, smaller local suppliers aren't always pricier once you factor everything in. I've done a couple of roofing projects lately and initially assumed the big-box stores would be cheaper too. But when I sat down and compared things like delivery fees, wastage (since local places often let you order custom lengths), and even the thickness and protective coatings on the sheets, the local supplier came out pretty competitive overall.
One thing to keep in mind is that smaller businesses sometimes offer better technical support or advice—which can save you headaches later on. Also, if you're environmentally conscious, smaller suppliers might source materials more sustainably or locally, reducing your overall carbon footprint.
I wouldn't completely dismiss big-box stores—they have their place—but I'd definitely recommend doing a detailed comparison before deciding. Sometimes the savings aren't as clear-cut as they seem at first glance...
