hail damage nightmare - anyone dealt with insurance lately?

Last week, we got hit by a crazy hailstorm - like golf-ball sized chunks pelting down. My car looks like someone took a hammer to it, and the roof of our house isn't looking too hot either. Called my insurance, and they're already giving me the runaround about estimates and deductibles...ugh. Wondering if anyone here's been through something similar recently and how it turned out for you?