"smaller companies often perform better simply because their reputation is more directly tied to customer satisfaction."
Fair point, but have you considered that smaller companies might lack the resources or experience to handle unexpected complications? I've inspected roofs done by smaller outfits that started out great but ran into trouble later because they didn't anticipate certain structural issues. Accountability is important, sure... but isn't experience just as crucial when you're talking about something as critical as your roof?
You're right about experience being critical, especially with something as important as roofing. I've seen plenty of smaller companies struggle when unexpected issues pop up—like hidden water damage or structural weaknesses. But honestly, I've also seen larger companies drop the ball because they're juggling too many projects at once, or they send out subcontractors who aren't as invested in the job.
In my experience, it's less about company size and more about the actual people doing the work. I've worked with smaller crews who were meticulous and knew exactly how to handle surprises because they'd been doing it forever. And yeah, I've seen some bigger outfits with impressive resources completely miss obvious issues because they rushed through inspections.
Bottom line is, it's always a bit of a gamble. But if you've found a company—big or small—that genuinely cares about quality and customer satisfaction, that's a huge win. Glad you found someone trustworthy... good roofers aren't always easy to come by.
Yeah, totally agree it's about the crew more than the company size. Had a similar experience last year—went with a smaller outfit to save some cash, and honestly, they did a great job. Ran into some rotted plywood underneath, but they handled it smoothly without charging an arm and a leg. Guess it really comes down to finding people who actually care about doing it right rather than just getting paid... Glad you lucked out too.
"Guess it really comes down to finding people who actually care about doing it right rather than just getting paid..."
Haha, exactly this. Just bought my first place and had no clue what I was doing with roofers—felt like a deer in headlights. Ended up going with a smaller crew too, mostly because their reviews said they cleaned up after themselves (big selling point for me, lol). Turned out great, no surprise charges, and they even fixed a gutter issue I didn't know I had. Good crews are gold...glad you found one!
Yeah, smaller crews can be great. Had a similar experience a few years back—big company quoted me a crazy price and acted like they were doing me a favor. Went local instead, guy spotted issues others missed and didn't nickel-and-dime me. Lesson learned...
